Terms and Conditions

Terms of Purchase

 

These terms and conditions apply to the Cometai Enterprises Limited website located at www.comtai.com and all associated websites linked to www.cometai.com, its subsidiaries and affiliates, including Cometai Enterprises Limited's sites around the world (referred to collectively as 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. By using this site, you agree to be bound by these terms and conditions.

 These Terms and Conditions govern your use of, and any purchase from, the Cometai  Site, and constitute an agreement between you and Cometai Enterprises Limited. Cometai Enterprises Limited reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time to time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

 By making a purchase from this Site, you confirm that you agree to be bound by the Terms of Purchase.

 

  1. Delivery

 

Currently, we are able to deliver to the following addresses: [Major residential and business addresses in Hong Kong Island, Kowloon and the New Territories (Tung Chung, Ma Wan and Discovery Bay). In the Outlying Islands, only Hong Kong Chep Lak Kok Airport, Ma Wan, Tung Chung, Discovery Bay and Hong Kong Disneyland are included.]

 

Free domestic delivery will be provided for each order valued at HK$1500 or more (except for remote areas or non-major locations mentioned here under). Delivery service is available for HK$50 for purchases less than HK$1500.

 

  1. After-Sales Service

 

For details about the return of products, please refer to [Return and Exchange Policy].

 

In case of any disputes, Cometai Enterprises Limited reserves the right to make the final decision.

 

After-Sales Service

 

  1. Delivery Arrangements and Fees

 

Free Hong Kong domestic delivery will be provided for each order valued at HK$1500 or more (except for remote areas or non-major locations mentioned here under). Delivery fees will be show on the Checkout page for purchases less than HK$1500.

 

Upon completion of your purchase, the computer system will automatically generate and send an email to you with detailed information of the products you have purchased, delivery address, delivery fee, etc. The relevant products will be sent out based on their availability in our inventory status. If necessary, the courier will contact you to make arrangements for delivery. Please sign on the delivery slip indicating that the products received are in good order.

 

 

  1. Delivery Time

 

We will make every effort to deliver the products you ordered as soon as possible. It usually takes 3 to 7 business days.

 

The estimated delivery time is within normal business hours (Monday to Friday and Saturday morning), excluding public holidays.

 

The estimated delivery service will begin [after 12:00 p.m.] of the following business day for orders received by Cometai and credit cleared.

 

Although we will make every effort to deliver the products you ordered within the estimated delivery time provided on this Site, please note that delivery service may be delayed in case of bad weather or closure of major roads.

If there is no available inventory for ordered products, we will inform customers within 48 hours, customers can choose to cancel the order or not. Customized products normally require 3 to 4 weeks of processing, further notice will be announced upon special events.

  1. Delivery of Products

 

We offer you the Hong Kong domestic delivery service coverage:

 

Major residential and business addresses located in Hong Kong Island, Kowloon and New Territories. In the Outlying Islands, Hong Kong’s Chep Lak Kok Airport, Ma Wan, Tung Chung, Discovery Bay and Hong Kong Disneyland are included.

 

We expressly disclaim liability for any and all damages, including direct, indirect or consequential damages, arising from failure to deliver by the delivery time.

 

  1. Return Policy

Return policy is only applicable to products from online shop, not applicable to products purchased in exhibits or at physical sites.

Return Policy is applied 7 days after products are purchased/received. Should you want to return an item(s), kindly email info@cometai.com and include your order confirmation number in the subject line, state your reason for refund clearly and attach a photo of your purchased good(s). The returned item(s) should be in good condition and with our brand tag attached. Damaged and used items are not accepted. You will only pay for return shipping and insurance fees.  

Claims for damaged or missing items must be reported immediately upon receipt of your order. Cometai Enterprises Limited reserves all rights for lost or damaged returned shipments.

Processing of Refund

The refund requires 2 to 3 weeks to process, depending on actual situation

  1. Non-Refundable Items

 

Customized orders, including but not limited to size, engraving and design are not eligible for returns. Damaged and used items, returns with missing brand tags, paperwork or products are also not eligible for returns. 

 

  1. International Orders and Returns

 For Macau, Mainland China and international shipment please contact us for the details please kindly email to info@cometai.com 

 

We, Cometai Enterprises Limited reserve all rights for the shipping charges, returns and order delivery time and charges. All final decision is based on Cometai Enterprises Limited.

  1. The product picture(s) at online store is simply for reference only, all take material object as the standard.
  2. Limitation of Liability

 

In no event shall Cometai Enterprises Limited, its Directors, Members, Employees or Agents be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data whether in an action in contract, tort ( including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from Cometai Enterprises Limited, or that resulting from mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operations or transmissions or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Cometai Enterprises’s records, programs or services.

 

Personal information Collection Statement (“PICS”)

  1. Your Privacy

Cometai Enterprises Limited (“we”, “our” or “us”) respects your legal rights of privacy when collecting, storing, using and transmitting personal data and this PICS explains our privacy practices.

 

Please read the following carefully to understand our policy and practice regarding how your personal data will be treated. This policy may be updated and revised from time to time.

 

If there is any inconsistency between English and Chinese versions of this Privacy Policy Statement, the Chinese version shall prevail.

 

“Personal Data” means any personal identifying information or sensitive data (such as names, occupations, addresses, contact details, ID Card or Passport numbers, credit card information, your age, your marital status, your employer, your income, demographic data) from which it is practicable for an individual’s identity to be ascertained.

 

  1. Purposes for which we will use your Personal Data

Your personal data may be collected when you make a purchase or apply to be our member. The purposes for which we may use your personal data are divided into obligatory purpose, these personal data will be marked as “mandatory” in the Member Application Form and you MUST provide your personal data to us if you want us to provide the service for which you are applying. For personal data which is only to be used for a voluntary purpose, it is entirely up to you to decide whether you want to provide such information to us or not.

Purposes for which it is obligatory for you to provide your personal data are:

  1. enrolment into and maintaining your membership as our member;
  2. communicating to you your entitlements and privileges as our member;
  3. redemption of privileges as our member;
  4. notification of any amendment to the membership program; and
  5. customer profile update

Purposes for which it is only voluntary for you to provide your personal data are:

  1. to enable us for better understanding of demographics of our customers;
  2. for internal research and analysis to enable us to provide reward services and product information or offerings better tailored to your needs;
  3. market research and customer satisfaction survey; and
  4. to send out latest information of our products and services to our customers

 

  1. Direct Marketing Activities

 

We will use your personal data for direct marketing purposes. According to the Ordinance, unless we receive your objection, we will continue using your personal data.

 

We will use your personal data for direct marketing purposes in following marketing subjects:

  1. communicating to you regarding Cometai Enterprises Limited’s products, services and other promotional offers, including where applicable, jewellery and gold products;
  2. communicating to you regarding information of our promotional events, including where applicable, shop promotional events, jewellery shows/ events, private shopping day, public relations events, joint-promotion events; and
  3. latest updates of marketing reward programs, anniversary offers, birthday offers and other shop promotional offers.

If at any time you no longer wish us to use your personal data for direct marketing purposes as described above, you may exercise your opt-out rights by notifying us.

 

  1. Disclosure

In any case where we collect personal data from you, we will:

  1. notify you (by the way of this PICS or by a separate notification) that we are doing so and the purposes of collecting such personal data;
  2. where relevant, provide you the appropriate channels to exercise your opt-out right; and
  3. notify you how we will store your personal data and how you can review, change and delete the personal data we have stored.

We will take all practicable steps to keep your personal data confidential but we may transfer/assign such data to the following parties:

  1. any agent, contractor or third party services provider who provides administrative, telecommunication, computerization and other services to us in connection with the processing and storage of your personal data; and
  2. any person to whom we are under an obligation to make disclosure under requirements of any law.

 

  1. Security

Except as mentioned in point 4 above, your personal data, however stored, will be accessed only by our employees or contractors who are authorized to do so. Where personal data is stored electronically, it will be kept on a separate server which will be password-protected (or under some equivalent form of protection) and accessible only by authorized personnel. Employees and contractors designated to handle personal data will be instructed to do so only in accordance with this PICS.

 

  1. Your Right to Access and Correction

You may at any time request access to and to correct personal data relating to you in any of our records. You may also ask us to delete you or your personal data from any active mailing or distribution list. To exercise any of your rights, you can contact us via the response channels stated in Point 8. In response, we may ask you to provide certain details about yourself so that we can ascertain you are the person to whom the data refers. Upon receiving your request, we will respond to you within 40 days.

 

  1. Retention of Personal Data

We will keep your personal data only for as long as necessary to fulfill the purpose for which the data was collected. We may also retain archived personal data for statistical purposes.

Personal Data which is no longer requires will be destroyed.

 

  1. Personal Data Privacy Officer

 

If at any time you no longer wish to receive direct marketing message, please inform us via any one of the following response channels:

 

  1. contact our shop at +852 23682327; or
  2. by email to info@cometai.com

 

If you want to access to/ update your personal data or have any enquiries, please call us at +852 23682327.